Privacy policy

PRIVACY POLICY


The following data protection declaration applies to the use of our online offer www.cs-software-gmbh.de (hereinafter “website”).

We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO).

1 RESPONSIBLE


The person responsible for the collection, processing and use of your personal data in the sense of Art. 4 No. 7 DSGVO is

CS Software Concepts and Solutions GmbH
Management: Falk Dreßler & Manfred Brandner
Local court Wiesbaden HRB 28619
Schiersteiner Street 31
D-65187 Wiesbaden
E-mail: dressler@cs-software-gmbh.de

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can address your objection to the person responsible.

You can save and print this privacy policy at any time.

2 GENERAL PURPOSES OF PROCESSING


We use personal data for the purpose of operating the website and supporting the products we sell.

3 WHAT DATA WE USE AND WHY


3.1 HOSTING


The hosting services we use are for the purpose of providing the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.

In this context, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in an efficient and secure provision of our website pursuant to Art. 6 para. 1 sentence 1 f) DSGVO in conjunction with. Art. 28 DSGVO.

3.2 ACCESS DATA


We collect information about you when you use this website. We automatically collect information about your usage behavior and your interaction with us and register data about your computer or mobile device. We collect, store and use data about each access to our website (so-called server log files). The access data includes:

  • Name and URL of the file accessed
    date and time of access
  • amount of data transferred
  • message about successful retrieval (HTTP response code)
  • browser type and browser version
  • operating system
  • Referer URL (i.e. the previously visited page)
  • Websites that are called up by the user’s system via our website
  • Internet service provider of the user
  • IP address and the requesting provider


We use this log data without assigning it to you personally or otherwise profiling it for statistical evaluations for the purpose of operating, securing and optimizing our website, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services. Based on this information, we can analyze traffic, search for and correct errors and improve our services.

This is also our legitimate interest according to Art 6 para. 1 p. 1 f) DSGVO.

We reserve the right to review the log data retrospectively if there is a justified suspicion of unlawful use based on concrete indications. We store IP addresses in the log files for a limited period of time if this is required for security purposes or necessary for the provision of services. In addition, we store the date of your last visit as part of your account (e.g. when registering, logging in, clicking links, etc.).

3.3 DATA FOR THE FULFILLMENT OF OUR CONTRACTUAL OBLIGATIONS


We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is necessary for the conclusion of the contract.

The deletion of the data takes place after the expiration of warranty periods and legal retention periods. Data linked to a user account (see below) will in any case be retained for the duration of the management of this account.

The legal basis for the processing of this data is Art. 6 para. 1 p. 1 b) DSGVO, because this data is required so that we can fulfill our contractual obligations to you.

3.4 USER ACCOUNT


You can create a user account on our website www.support.cs-software-gmbh.de. If you wish to do so, we require the personal data requested during login. When logging in later, only your email or user name and the password you have chosen are required.

For the new registration we collect master data (e.g. name, address), communication data (e.g. e-mail address) as well as access data (user name and password).

To ensure proper registration and to prevent unauthorized logins by third parties, you will receive an activation link by e-mail after your registration to activate your account. Only after successful registration do we permanently store the data you have submitted in our system.

Once you have created a user account, you can have it deleted by us at any time without incurring any costs other than the transmission costs according to the basic rates. A notification in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. We will then delete your stored personal data, unless we still need to store them for the processing of orders or due to legal storage obligations.

The legal basis for the processing of this data is your consent in accordance with Art. 6 para. 1 p. 1 a) DSGVO.

3.5 E-MAIL CONTACT


If you contact us (e.g. via contact form or e-mail), we will process your data for the purpose of processing your inquiry and in the event that follow-up questions arise.

If the data processing is carried out for the implementation of pre-contractual measures, which are carried out on your request, or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO.

We only process further personal data if you consent to this (Art. 6 para. 1 p. 1 a) DSGVO) or we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) DSGVO). A legitimate interest is, for example, to respond to your email.

4 STORAGE PERIOD


Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued.

In some cases, the legislator provides for the retention of personal data, such as in tax or commercial law. In these cases, we only continue to store the data for these legal purposes, but do not process it elsewhere and delete it after the legal retention period has expired.

5 YOUR RIGHTS AS A DATA SUBJECT


Under applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in section 1.

Below you will find an overview of your rights.

5.1 RIGHT TO AFFIRMATION


You have the right to receive clear information about the processing of your personal data.

In detail:

You have the right to receive confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to the following information:

  1. the purposes of processing
  2. the categories of personal data processed
  3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations
  4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
  5. the existence of a right to obtain the rectification or erasure of personal data concerning you, or to obtain the restriction of processing by the controller, or a right to object to such processing
  6. The existence of a right of appeal to a supervisory authority;
    if the personal data is not collected from you, any available information about the origin of the data
  7. the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for you
  8. If personal data are transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Art. 46 DSGVO in connection with the transfer

5.2 RIGHT TO RECTIFICATION


You have the right to request that we correct and, if necessary, complete personal data concerning you.

In detail:

You have the right to demand that we correct any inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

5.3 RIGHT TO ERASURE (“RIGHT TO BE FORGOTTEN”).


In a number of cases, we are obliged to delete personal data relating to you.

In detail:

Pursuant to Article 17(1) of the GDPR, you have the right to request that we erase personal data concerning you without undue delay, and we are obliged to erase personal data without undue delay if one of the following reasons applies:

  1. The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  2. You revoke your consent on which the processing was based pursuant to Art. 6 (1) p. 1 a) DSGVO or Art. 9 (2) a) DSGVO and there is no other legal basis for the processing.
  3. You object to the processing pursuant to Art. 21 (1) DSGVO and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) DSGVO.
  4. The personal data has been processed unlawfully.
  5. The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
  6. The personal data has been collected in relation to information society services offered in accordance with Article 8(1) of the GDPR.
  7. If we have made the personal data public and we are obliged to erase it pursuant to Art. 17 (1) DSGVO, we shall take reasonable measures, including technical measures, to inform data controllers processing the personal data that you have requested erasure of all links to or copies or replications of such personal data, taking into account the available technology and the cost of implementation.

5.4 RIGHT TO RESTRICTION OF PROCESSING.


In a number of cases, you are entitled to request that we restrict the processing of your personal data.

Specifically:

You have the right to request us to restrict processing if one of the following conditions is met:

the accuracy of the personal data is contested by you for a period of time which allows us to verify the accuracy of the personal data, the processing is unlawful and you have refused to erase the personal data and have instead requested the restriction of the use of the personal data we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims; or you have objected to the processing pursuant to Article 21 (1) DSGVO, as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.


5.5 RIGHT TO DATA PORTABILITY


You have the right to receive, transmit, or have us transmit personal data concerning you in machine-readable form.

Specifically:

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that

the processing is based on consent pursuant to Art. 6 (1) p. 1 a) DSGVO or Art. 9 (2) a) DSGVO or on a contract pursuant to Art. 6 (1) p. 1 b) DSGVO and
the processing is carried out with the help of automated procedures.
When exercising your right to data portability pursuant to paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another controller, to the extent technically feasible.

5.6 RIGHT OF OBJECTION


You have the right to object from a lawful processing of your personal data by us, if this is based on your particular situation and our interests in the processing do not prevail.

Specifically:

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 (1) sentence 1 e) or f) DSGVO; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.

You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out in the public interest.

5.7 AUTOMATED DECISIONS INCLUDING PROFILIN.


You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.

Automated decision-making based on the personal data collected will not take place.

5.8 RIGHT TO REVOKE A DATA PROTECTION CONSENT


You have the right to revoke consent to the processing of personal data at any time.

5.9 RIGHT TO COMPLAIN TO A SUPERVISORY AUTHORITY


You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you is unlawful.

6 DATA SECURITY


We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

To protect your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we constantly adapt to the state of the art.

We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.

7 TRANSFER OF DATA TO THIRD PARTIES, NO DATA TRANSFER TO NON-EU COUNTRIES


In principle, we use your personal data only within our company.

If and to the extent that we involve third parties in the performance of contracts, they will only receive personal data to the extent that the transfer is necessary for the corresponding service.

In the event that we outsource certain parts of data processing (“commissioned processing”), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.

Data transfer to entities or persons outside the EU outside the case mentioned in this statement in clause 4 does not take place and is not planned.

8 DATA PROTECTION OFFICER


If you have any further questions or concerns regarding data protection, please contact the Managing Director of CS Software GmbH, Wiesbaden.

Wiesbaden, May 22, 2018